Computer Technician

TITLE: Computer Technician

REPORTS TO: Chief Information Officer


WORK LOCATION: PTK Headquarters, Jackson, MS

DATE: May 3, 2024                       

OBJECTIVE: Install, secure, and maintain Computer/Network environments


Manage Windows and Mac based end-user systems through their life cycle, including configuration, deployment, repair, and replacement.

Install hardware and peripherals such as monitors, keyboards, printers, and disk drives on staff computers.

Maintain software used by the organization including licenses, installation, and troubleshooting.

Work with vendors to order equipment and software

Provide hardware and software support to on-site and remote staff.

Maintain an asset management system that contains an up-to-date record of all IT equipment and software.

Work to improve efficiency of processes within the IT department.

Assist in the administration of a Windows environment (i.e. Active Directory) and troubleshoot system failures.

Assist in the administration of Microsoft Exchange 365.

Maintain, secure, troubleshoot, and support Windows and Linux based servers.

Install, maintain, troubleshoot, and support network equipment and resolve connectivity issues.

Ensure security of all organization computers through virus protection, proper backup systems, and training.

Support implementation of the strategic plan

Values and promotes diversity through equitable practices and inclusion of others.


  • Associate degree
  •  1-2 years of experience working on Windows, Mac, and Linux based systems
  • Experience with imaging and imaging software
  • Basic understanding of Windows domain functionality
  • Basic understanding of Microsoft Office 365 deployment and management
  • Basic understanding of virtualization (Microsoft Hyper-V and VMware) platforms
  • Basic understanding of wired and wireless networking concepts, protocols, and industry standards
  • Professional written and verbal communication, organizational, and interpersonal skills
  • Self-motivated and willing to assume responsibility for duties without constant supervision


This work environment is an office-like setting with moderate noise. 

  • Physical Exertion: The incumbent may frequently be required to lift approximately 10 pounds and/or occasionally up to 50 pounds. 
  • Vision: The incumbent must possess close, midrange, distance and peripheral vision; as well as the ability to identify colors, judge distances and adjust focus. 
  • Speaking/Hearing:  The incumbent must be able to give and receive information through speaking and listening. 
  • Motor Coordination:  The incumbent in this position is frequently required to:  use their hands and reach with their hands and arms.  The incumbent is occasionally required to: stand, walk, and stoop, kneel, crouch or bend. 


The physical requirements listed for this job are not exhaustive and additional requirements may be added as needed.  Corrective devices may be used to meet physical requirements. 

Organizational Culture

Phi Theta Kappa is committed to supporting a culture of inclusion, where all employees are empowered to be themselves and to make their most significant contribution to our mission. We work relentlessly to celebrate our

members and provide them with the tools they need to grow and thrive. We seek to be agile and responsive to the needs of our students, to be good stewards of our resources, and to approach our work with energy and creativity.


Phi Theta Kappa is committed to the elimination of unlawful discrimination in connection with all employment relationships, business operations and programs. Discrimination based on gender, family or marital status, race, color, national origin, military or veteran status, economic status, ethnic background, sexual orientation, gender identity, transgender status, genetic information or history, age, disability, political affiliation and cultural and religious backgrounds is prohibited.

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