Customer Service and Store Support Specialist

TITLE: Customer Service and Store Support Specialist

REPORTS TO: Store Manager

FLSA STATUS: Non-exempt

WORK LOCATION: International Headquarters, Jackson, MS

DATE: July 21, 2023

OBJECTIVE: To ensure the efficient, courteous, and effective operation of the Store by providing superior customer service and maintaining other responsibilities related to the sale and processing of orders.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide high quality customer service by package tracking, general information requests, and walk-in customers, to include but not limited to, phone calls, emails, and organizational ticket system (Zendesk).

Provide daily maintenance of department and organizational needs and assist with special projects as assigned.

Assist with processing store orders by printing customer orders, checking orders, locating, and extracting merchandise from shelves and storage areas, packing/assembling orders, and labeling packages. Ensure accuracy and completeness for orders, such as matching shipping label with invoice number. 

Assist with arranging inventory deliveries of merchandise or supplies into their designated storage areas.  Inspect inventory for damage, flaws, and irregularities.

Assist with inventory receiving and reconciliation as well as maintenance of accurate inventory levels on the shelf and backstock. Input new products, cost, and vendor in Personify and website. 

Assist with membership packet fulfillment process to include, but not limited to processing the membership packets for bulk mail shipment via the United States Postal Service guidelines and delivery of the membership packets to the USPS Downtown Jackson, Mississippi, location.

Support implementation of the strategic plan.



  • Associate degree required.
  • Two years of related customer service and sales experience required.
  • Two years of related inventory control experience preferred.
  • Professional verbal communication, organizational, and interpersonal skills.
  • Proficiency in Microsoft Word and Excel with the ability to learn new software programs quickly.
  • Excellent time management and multi-tasking skills and attention to detail.
  • Must be self-motivated and willing to assume responsibility for duties without constant supervision.
  • Examine data to grasp issues, draw conclusions, and solve problems.
  • Clearly conveys and receives information and ideas.
  • Values and promotes diversity through equitable practices and inclusion of others.
  • Must be physically able to perform packaging tasks and lift up to 50 lbs.


This work environment is an office-like setting with moderate noise. 

  • Physical Exertion: The incumbent may frequently be required to lift approximately 30 pounds and/or occasionally up to 75 pounds. 
  • Vision: The incumbent must possess close, midrange, distance, and peripheral vision; as well as the ability to identify colors, judge distances and adjust focus. 
  • Speaking/Hearing:  The incumbent must be able to give and receive information through speaking and listening. 
  • Motor Coordination:  The incumbent in this position is frequently required to:  use their hands and reach with their hands and arms.  The incumbent is occasionally required to: stand, walk, and stoop, kneel, crouch or bend. 


The physical requirements listed for this job are not exhaustive and additional requirements may be added as needed.  Corrective devices may be used to meet physical requirements. 


Phi Theta Kappa is committed to the elimination of unlawful discrimination in connection with all employment relationships, business operations and programs. Discrimination based on gender, family or marital status, race, color, national origin, military or veteran status, economic status, ethnic background, sexual orientation, gender identity, transgender status, genetic information or history, age, disability, political affiliation and cultural and religious backgrounds is prohibited.

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