Store Support Specialist

TITLE: Store Support Specialist

REPORTS TO: Store Manager

FLSA STATUS: Non-exempt

WORK LOCATION: Headquarters, Jackson, MS

DATE: July 1, 2022

OBJECTIVE: To ensure the efficient, courteous, and effective operation of the Store by maintaining all responsibilities related to shipping and fulfillment.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide high quality customer service by package tracking, general information requests, and walk-in customers, to include but not limited to, phone calls, emails, and organizational ticket system (Zendesk).
  • Provide daily maintenance of department and organizational needs and assist with special projects as assigned.
  • Assist with membership packet fulfillment process to include, but not limited to processing the membership packets for bulk mail shipment via the United States Postal Service guidelines and delivery of the membership packets to the USPS Downtown Jackson, Mississippi, location.
  • Assist with shipping and fulfillment.
  • Assist with inventory receiving.
  • Assist with inventory reconciliation.
  • Support implementation of the strategic plan.


  • High school diploma or GED required.  Associate degree preferred.
  • Two years of related customer service and sales experience required.
  • Two years of related inventory control experience preferred.
  • Professional verbal communication, organizational, and interpersonal skills.
  • Proficiency in Microsoft Word and Excel with the ability to learn new software programs quickly.
  • Excellent time management and multi-tasking skills and attention to detail.
  • Must be self-motivated and willing to assume responsibility for duties without constant supervision.
  • Examine data to grasp issues, draw conclusions, and solve problems.
  • Clearly conveys and receives information and ideas.
  • Values and promotes diversity through equitable practices and inclusion of others.


This work environment is an office-like setting with moderate noise. 

  • Physical Exertion: The incumbent may frequently be required to lift approximately 30 pounds and/or occasionally up to 75 pounds. 
  • Vision: The incumbent must possess close, midrange, distance and peripheral vision; as well as the ability to identify colors, judge distances and adjust focus. 
  • Speaking/Hearing:  The incumbent must be able to give and receive information through speaking and listening. 
  • Motor Coordination:  The incumbent in this position is frequently required to:  use their hands and reach with their hands and arms.  The incumbent is occasionally required to: stand, walk, and stoop, kneel, crouch or bend. 


The physical requirements listed for this job are not exhaustive and additional requirements may be added as needed.  Corrective devices may be used to meet physical requirements. 


Phi Theta Kappa is committed to the elimination of unlawful discrimination in connection with all employment relationships, business operations and programs. Discrimination based on gender, family or marital status, race, color, national origin, military or veteran status, economic status, ethnic background, sexual orientation, gender identity, transgender status, genetic information or history, age, disability, political affiliation and cultural and religious backgrounds is prohibited.

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